Customer Relationship Manager

Job Location

Mumbai

Published By

P.S International HR Consultants

Type of Job

Permanent

Salary Range

Best in the industry

Published Date

October 19, 2021, 2:30:00 PM

Experience Required

8-10 Years

Qualification

Any Graduate

Job Description

  • Overall in charge of customer satisfaction and collections post-sales

  • Responsible for Customer welcome process, Receivable Management, Communication and

  • Engagement

  • Mapping clients requirements & providing them best products/solutions, identifying prospective clients, generating business/references from existing clientele

  • Managing a team to ensure collections / receivables are as per company norms

  • Post sales, follow with customers for completion of all documentation formalities

  • Follow with customers for stage-wise payments through the life cycle of the construction and handover process

  • Follow with customers for registration and registration related payments

  • Coordinate with Engineering department to complete hand-over of flats

  • Attend to all customer related queries / complaints / suggestions

  • Coordination with finance / accounts departments for provision of all documentation required as per their norms.

  • Reminders as per collections protocol and management of customers requirements. Loans processing and coordination with banks for release of payments at all stages

  • Documentation processing with the banks / financial institutions as per their formats

  • Coordination with engineering team for all customer related extra amenities requests and to

  • accept/suggest modification as desired by the customers.

  • Ensure that the collection targets are met

  • Ensuring on time AOS, Bank Loan disbursement, Registration and other statutory compliances

  • Periodically shooting the projects progress and creating newsletter for an error free understanding of the clients

  • Oversee customer support team and assign sites, targets and works to the executives

  • Prepare reports in prescribed formats for management

  • Prepare all project related items such as UDS chart, builders agreements, allotment letters, other charges etc. In consultation with management and heads of other departments

  • Oversee Customer Service Department to ensure adequate customer support is given post handing over

  • Creating and Building Client Relationships.

  • Create and manage loans / bank relationships

  • To be Managements single point of contact regarding all post sales issues

  • MIS to mobilize and support Management decisions.

Desired Candidate Profile

Graduate with 8 - 10 yrs. of relevant experience in Customer Relationship

with reputed organizations (Real Estate only).

Excellent interpersonal and communication skills to manage customer interactions and escalations.

About Company

Our Client is a leading Real estate Developer.

Address

Mumbai