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Customer Service Executive

Job Location


Published By

P.S International HR consultants

Type of Job


Salary Range

2.5-3.5 LPA

Published Date

March 1, 2023 at 9:15:00 AM

Experience Required

Minimum 2 Years


Any Graduate

Job Description

  • Liaise with the sales team in order to understand customers' needs and expectations & deliver a smooth shipping experience.

  • Liaise with vendors i.e shipping line, agents, CHA, etc to ensure timely service delivery to customers.

  • One point contact for all account-related escalations.

  • Ensure customer quotations are available, new inquiries are attended & all price procurement is done properly.

  • The document, investigate, and resolve customer concerns in a timely fashion.

  • Ensure all invoices are billed & outstanding reminders are made to customers in a timely fashion.

  • Ensure that the system is updated with all shipment-related updates and guide the customer to check the status online.

  • Follow policies, procedures, and standards, and ensure compliance with transport regulations.

  • Review work Instructions periodically and update as required to reflect changes and ensure compliance.

  • Liner Coordination - For competitive rates & special rate filing to secure the business.

  • Tracking Shipments & Updating Clients.

Candidate should have customer service experience in Freight forwarding Industry.

About Company

Our client provide an umbrella of Logistics service for Transportation, Documentation & Shipping solutions to Customers. Company offers end to end logistics solutions to their customers.



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